Receiving A Visitor At Your Business

In a business environment, welcoming visitors professionally is important. Whether they are clients, suppliers, or job applicants, making a good first impression helps build strong relationships. In this article  from First Business English we will cover useful phrases, vocabulary, and an example conversation to help you receive a visitor at your workplace with confidence.

Steps for Receiving a Visitor

1. Greeting the Visitor

• “Good morning/afternoon. How can I help you?”

• “Welcome to ZYX Ltd. Do you have an appointment?”

• “It’s nice to meet you. Please have a seat.”

2. Confirming the Appointment

• “May I have your name, please?”

• “Who are you here to see?”

• “Let me check the schedule. One moment, please.”

3. Informing the Host

• “I will let Mr. Johnson know you are here.”

• “Mr. Johnson will be with you shortly.”

• “Please make yourself comfortable while you wait.”

4. Offering Refreshments

• “Would you like some coffee or tea?”

• “Can I get you a glass of water?”

• “Feel free to help yourself to some magazines while you wait.”

5. Escorting the Visitor

• “Mr. Johnson is ready to see you now. Please follow me.”

• “I’ll show you to the meeting room.”

• “Right this way, please.”

Example Conversation

Receptionist: Good morning! Welcome to ABC Corporation. How can I help you?

Visitor: Good morning. I have a 10 AM meeting with Mr. Johnson.

Receptionist: May I have your name, please?

Visitor: Yes, I’m David Smith from XYZ Ltd.

Receptionist: Thank you, Mr. Smith. Let me check the schedule. Yes, Mr. Johnson is expecting you. Please have a seat while I inform him.

Visitor: Sure, thank you.

Receptionist: Would you like some coffee or tea while you wait?

Visitor: A cup of tea would be great, thank you.

Receptionist: I’ll bring that for you now. Mr. Johnson will be with you shortly.

Visitor: Thanks, I appreciate it.

Key Business Vocabulary

• Appointment – A scheduled meeting.

• Receptionist – A person who welcomes visitors at the front desk.

• Schedule – A list of planned meetings and events.

• Host – The person the visitor is meeting.

• Escort – To walk someone to a location.

• Refreshments – Drinks or snacks offered to guests.

By using these phrases and vocabulary, you can ensure a professional and welcoming experience for visitors to your business. Good visitor management helps create a positive impression and strengthens business relationships. Use the terms and vocabulary in this article to help you get started practicing your business English or to learn more simply book a lesson with us at First Business English.

Good Luck. Keep learning with First Business English. Best Business English Online.

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